Returns, Refunds and Exchanges Policy
How To Return An Item
All firewood, lump charcoal, and wood chips are non-returnable. All other items must be in its original unused condition to be returned, Your must return the item within 30 days of your purchase.
Please email info@kiawehi.com to request a refund and we will assign you a tracking #.
Mail your returned item to:
Kiawe Hawaii Inc.
41-960 Waikapunaha St.
Waimanalo, Hawaii 96795
Include in your package a signed letter stating the reason for your return and the original receipt.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Kiawe Hawaii
41-960 Waikapunaha St.
Waimanalo, HI 96795
Shipping Policy
Turnaround
Most orders are shipped within a 2-3 day period Monday - Friday 8am — 5pm. Some orders are based on product availability such as wood planks and will normally ship within 2-5 days.
Carriers
We use the following carriers to deliver our orders:
USPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Contact Information
Kiawe Hawaii welcomes your questions or comments regarding this Statement of Privacy. If you believe that Kiawe Hawaii has not adhered to this Statement, please contact Kiawe Hawaii at:
Kiawe Hawaii Inc.
41-960 Waikapunaha St.
Waimanalo, Hawaii 96795
Email Address: info@kiawehi.com
Telephone number: 808 259-7226
Effective as of November 19, 2013